Answers to frequently asked questions..
Where do you ship to?
We are located in the US and currently ship domestically, as well as to Canada, Europe, and Puerto Rico. International shipping costs apply.
When can I expect to receive my order?
Depending on current demand and seasonal fluctuations, we strive to get your orders shipped within 3-5 business days.
However, we are a small 2 person team and very rurally located on a wolfdog sanctuary. Inclimate weather, high product demand, and sanctuary activity can delay turnaround times as late as 7-10 business days. Unless otherwise posted on the top banner of our website.
How do I know which candle I need?
Determine whether you are wanting to attract or repel energy. Then decide what type of energy, love, luck, a home, a job etc. Poruse the selection and see which item grabs you most and if it's description resonates! If you're still uncertain, it's customary to book a reading and have spell work "prescribed" to you.
What do I do with my candle glass when the spell is finished?
We like to put our used candles in a pot with lightly simmering water. Once any remaining wax has melted, poor it into a trash container. Use an oven mit or canning tongs to remove the glass. Then wash the container glass with soap and water. Recycle or repurpose it!
Can I put my candle out? How should I put my candle out?
Yes! You may pause your spell for a length of time, especially so you don't leave a burning candle unattended. We recommend using a snuffer, not blowing it out. Or place a fire-safe plate over the top until the wick flame is put out.
How do I keep the candle wick lit?
Before the first time you light the candle AND each time you relight the candle, trim the wick to 1/4 inch using a wick trimmer.
Which oil is best for me?
We advise you select based on your intended outcome. If you're unsure, please consider booking a reading/consultation with Mētztli for detailed, customized recommendations.
How do I use conjure oils?
Conjure oils are some of our most versatile, user-friendly, ritual tools. With applications as far as the imagination can reach, these are intended for external use only. Oils are most often used to dress candles, inside oil warmers, worn as "perfume", and to anoint objects and talismans of spiritual significance.